TERMS AND CONDITIONS
Welcome to Tienda24!
§ 1 Scope and Provider
(1) These Terms and Conditions (hereinafter referred to as "Terms") govern the sale of products by Tienda24 (hereinafter referred to as "Supplier") to you, in the version valid at the time of ordering.
(2) Divergent terms and conditions of the customer will not be recognized unless the Supplier expressly agrees to their validity in writing.
(3) Please read these Terms carefully before placing an order with Tienda24. By placing your order, you agree to these terms.
(4) Tienda24 offers the sale of the following products: electrical household appliances and household and garden items.
§ 2 Conclusion of Contract
(1) Contracts on this platform can be concluded in German. If the platform is available in several languages, contracts can also be concluded in those languages.
(2) The offers are directed only to end customers with a delivery address worldwide, although in certain cases there may be restrictions for bulky items. These will be displayed with each product.
(3) The customer must be at least 18 years old.
(4) The presentation of goods in the online shop does not constitute a legally binding offer, but merely an invitation to submit an offer by the customer.
(5) The customer submits a binding offer by completing the ordering process and clicking the button "Order with payment obligation."
(6) The purchase contract is only concluded when Tienda24 accepts the order by dispatching the goods or by sending a dispatch confirmation via email.
(7) Orders for larger quantities than usual for household use or for commercial resale require the express confirmation by the Supplier.
(8) Your orders will be stored after the conclusion of the contract. If you lose your documents, please contact us by email or phone. We will send you a copy of the order details.
(9) You agree to receive invoices electronically. Electronic invoices will be sent to you by email or made available through your customer account.
§ 3 Prices and Shipping Costs
(1) All prices include the statutory value-added tax. Shipping costs and any shipping surcharges will be displayed during the ordering process.
(2) If the correct price of a product is higher than the indicated price, we will inform you before shipping the goods and ask whether you want to continue with the order at the correct price. If the correct price is lower, we will charge you the lower amount and ship the goods.
(3) The prices at the time of the order apply.
§ 4 Delivery and Cancellation
(1) Delivery will be made to the address provided by the customer. Information on the availability and delivery time of the products is non-binding, unless a delivery date has been expressly promised.
(2) If an item is not available, you will be informed immediately. Any payments made will be refunded without delay.
(3) If delivery cannot be made due to insufficient access, the customer will bear the costs of the failed delivery.
(4) In case of prepayment, delivery will take place after receipt of payment. For other payment methods, the goods will be shipped after the conclusion of the contract.
(5) Partial deliveries may occur, provided they are reasonable for the customer. You may receive a separate dispatch confirmation for each partial delivery.
(6) Before the goods are shipped, you can cancel the order free of charge at any time. After shipping the goods, cancellation is only possible within the framework of the right of withdrawal.
§ 5 Customs
(1) In deliveries outside the EU, customs duties and taxes may apply, which must be borne by the customer. Customs regulations vary by country.
(2) The customer is considered the importer and is responsible for complying with the legal provisions of their country.
§ 6 Payment
(1) The customer can pay via PayPal, credit card, instant transfer, or prepayment.
(2) In individual cases, certain payment methods may be excluded.
(3) Cash payments and checks are not accepted.
(4) In online payments, the customer authorizes the provider to collect the amounts due.
(5) In the case of prepayment, the customer must transfer the amount within five calendar days.
(6) In the case of credit card payment, the charge will be made after the goods have been shipped.
(7) In the event of a chargeback, the customer will bear the incurred costs.
§ 7 Offset and Right of Retention
(1) The customer may only offset against undisputed or legally established claims.
(2) A right of retention may only be exercised if the counterclaim is based on the same contractual relationship.
§ 8 Retention of Title
Tienda24 retains ownership of the goods until the purchase price has been paid in full.
§ 9 Warranty Rights
(1) Legal warranty rights apply to consumers.
(2) For used goods, the warranty period is 12 months unless expressly stated otherwise.
§ 10 Limitation of Liability
(1) Tienda24 is only liable for damages resulting from intentional or grossly negligent behavior.
(2) This limitation of liability does not apply in cases of injury to life, body, or health, as well as in claims under the Product Liability Act.
§ 11 Right of Withdrawal
(1) As a consumer, you have the right to withdraw from the contract within 14 days without stating a reason.
(2) To exercise your right of withdrawal, you must send us (e.g., by email or mail) a clear declaration. You can use the withdrawal form that we provide.
(3) In the event of withdrawal, you will bear the direct costs of returning the goods.
(4) We will refund all payments we have received from you, including delivery costs (except for additional costs resulting from choosing a type of delivery other than the cheapest standard delivery offered by us), without delay and at the latest within 14 days from the day we receive your notification of withdrawal.
§ 12 Data Protection
(1) We are committed to treating your personal data confidentially and not disclosing it to third parties without your explicit consent, unless this is necessary for the execution of the contract (e.g., to shipping companies).
(2) For more information, please see our privacy policy.
§ 13 Contact Information
(1) For questions or suggestions, you can contact us at any time via email or through the contact details on our website.
(2) We strive to assist you with any concerns as quickly as possible.
§ 14 Changes to the Terms
(1) The supplier reserves the right to change these Terms at any time. Changes will be communicated to customers in a timely manner.
(2) The modified terms are considered accepted if the customer continues to use the services or places an order after being notified of the changes.