Return & Refund Policy

Tienda24 Return and Refund Policy

At Tienda24, your satisfaction is our priority. We understand that there may be occasions when you need to return a product, whether because it did not meet your expectations, arrived damaged, or you simply changed your mind. We are here to help and make the process as easy as possible.

How to Make a Return or Exchange

You can return or exchange your order within 30 days of receipt. We offer refunds to the original payment method, exchanges for another product, or store credit, as you prefer. Here's how:

  1. Log into our returns portal using your email address and order ID.
  2. Select the products you wish to return or exchange.
  3. Print the prepaid shipping label you will receive by email.
  4. Send the products back using the provided label.

Exceptions to Our Return Policy:

  • Discounted items: These are final sales and cannot be returned or exchanged.
  • Returned products: Must be in their original condition, unused, with tags, and in their original packaging.
  • Non-returnable items: Hygiene products such as underwear, sanitary products, and perishable or personal use items.

Defective or Damaged Products

If you receive a defective or damaged product, you can request a return within 30 days of receipt. Tienda24 will arrange pickup and replacement at no additional cost or refund the full amount of the product and shipping costs.

Important Note:

  • Items must be returned complete and in good condition. Returns of used or damaged products are not accepted.
  • Returns of items purchased on sale or during special promotions may have specific restrictions.

Products Excluded from Return Policy:

  • Products that cannot be returned for hygiene or safety reasons once opened (e.g., sealed cosmetics).
  • Items that may perish quickly (e.g., perishable foods).
  • Software, digital content, and subscriptions once activated or downloaded.

For more information, please visit our Customer Service section or contact us directly. We are here to answer any questions and ensure that your experience with Tienda24 is always satisfactory.